Clubscan reads 223 ids and 162 passports from around the world - a full list, which is constantly updated is available by clicking here. For example we can read all US, Canadian and Mexican IDs, as well as each EU member ID, South African, Australian and New Zealand. We have customers in 32 countries around the world successfully using clubscan.
Security dongle
Each system you purchase comes with a unique security dongle which is your license to use clubscan.
This dongle is a strong anti-piracy encyrption key, with multi-layered security. You clubscan or idscan will not function without this key. You must not lose or misplace this key, as a replacement will cost you the full retail cost of idscan or clubscan.
Your security dongle will, however, allow you to run clubscan from any computer moving from desk to desk, door to door, venue to venue.
Credit Cards
Idscan Biometrics Limited accepts the following credit cards: VISA, MasterCard and Visa Electron and the following debit cards: Visa, Visa Electron, Maestro and Solo. Current billing address and phone information must be included with every order. Billing information must be verifiable with the issuing bank. If this information cannot be verified with the bank, the order will be cancelled.
Paypal - you can alos pay by paypal
Sales Tax
We deliver our products from the UK. VAT is applicable for UK clients. No additional charges will be applied to the listed prices, except for the shipping and handling costs for international orders. On international orders additional taxes or duties may be charged for some countries by the delivery company or local authorities, which are the customer\'s responsibility.
As soon as you register, you will be automatically logged in
and you can begin using all of this site. You
will also receive an email confirming your registration.
Use of your personal information
We do not sell or rent our customer information to any third party under any circumstances. We do not reveal your email address or other personal information, except to complete transactions with our third-party vendors. In such cases, we provide only the information required to complete the transaction. By contract, the third party is prohibited from selling, renting or sharing this information.
During our order process, we ask you to provide us with contact information, such as name, billing address, shipping address, email address, telephone number and a valid credit card number. We use this information to verify your account when you place an order.
If you provide us with your email address, and opt to be on our mailing list, we will occasionally send you email or standard mail with recommendations or notices of new products and prices. We may send emails to keep you informed of your order status.
Solicited Information: Contests, Surveys, Services We do not participate in any of the above. We try to keep paper work to the necessary minimum.
Shipping policy
We use the services of premium courier companies, such as TNT, FedEx, Royal Mail, etc.
All the products offered in our website are always in stock (unless specifically noted).
Delivery times are stated in business days and do not include order processing times. International delivery time is three to seven business days, domestic delivery is three days from the receipt or order and payment.
Insurance
All deliveries are insured and guaranteed against loss, theft and damage. Should you experience any freight damage, please contact us for immediate replacement.
Collections are insured and guaranteed against loss, theft and damage subject to full packing instructions being complied with, catergorically your data is not covered by and insurance and responsibility for your data remains yours. You must back up your data regularly and store safely.Do not send us your system for repair without having a backup of your data in place
Order processing time
Our efficient processing system enables us to ship most of the orders the same day or within one business day. Delays to the above are expected for weekend orders. We ship Monday to Friday.
Billing to an international address
Your billing information must be the same as listed for you by your credit card provider. We accept foreign billing addresses, but we may require (in rare cases) additional documentation prior to shipping your first order. We may ask to have a faxed copy of your passport or drivers license, along with a copy of either your credit card billing statement or a copy of the credit card you will be using.
International shipping and taxes
We use TNT Priority or other courier for door-to-door delivery. For some countries additional taxes or duties may be charged by the delivery company or local authorities and are the responsibility of the customer.
Do you have a returns policy?
Idscan Biometrics will accept returns of any product for a period of 7 days (14 days outside the EU) from the date of invoice provided it has been kept in 'As New’
Replacement policy
We will replace defective products for up to six months from purchase date.
Data protection (UK only)
You should notify the information Commissioner when you are processing personal information - the fee is £35, there are certain principles and conditions and you should read the Fact Sheet that can be read here. Additionally there some exemptions, for example if you are only processing the personal data for advertising, marketing and public relations for your business.
We recommend that you have a sign located along side your license certificates that reads in the nature of
You may be required to provide ID as a condition of entry By providing your information voluntarily you agree that your information may be used for marketing purposes and that it could be used in cooperation with the Police and other authorities.
Should you wish to not receive marketing information please contact a manager to opt-out.
What is the password
1066
Where should I position smokescreen
To get the best scan please position the scanner either on a flat surface or on a wall at above shoulder height - this forces the finger to be stretched and flat - additionally locate the scanner where the customer can scan, facing straight onto the scanner
We have been overwhelmed by the numbers going out at a single time
A. In set up you can limit the total number of people allowed outside at any one time
A. You can use the VIP/RAPID setting this means that the customer only registers once at the beginning of the night or the first time they exit and can then re-enter as many times as you allow. With this method you will lose the function of counting how many are outside at anyone time and the ability to limit the amount of time allowed outside, but it will be faster NOTE YOUR SYSTEM CAN HOLD MAXIMUM OF 2000 scans so you must clear the VIP at the start of each new session. OPTION 3 VIP THEN OPTION 3 CLEAR VIP DATABASE
A. Many large venues are linking two systems together, with this method you can use one unit to register customers and the other for entry only i.e one unit at the cash desk, if they arte a smoker they register at the time of paying, when they return from being outside they register on the slave unit position at the entrance point, if you would like to order a second slave unit please call us on 0207 345 5278
My customers can\'t remember which finger they scanned
Always get your customers to use either the right index finger
Customers are trying it on saying they have already scanned
If a customer attempts to rescan within 20 seconds of their first scan a audio alert will sound "WARNING REPEAT SCAN ATTEMPTED"
Alternatively in set-up (option 6) you can select the function for each new scan to be confirmed by your doorman.
You can link two systems together using either CAT 5 or through your electric circuit; with this method you can use one unit to register customers and the other for entry only.
The fingerprint will not register
The default setting on your system is set to a high point match ratio to avoid any chance of duplication, therefore a good image must be taken. Ask the customer to place the finger centrally and firmly. Customers with "builders hand" may need to add a small element of moisture to their finger by first rubbing it on the palm of their hand.
The scanner will not take an image when the green or red light on the unit is on.
The scanner could be dirty i.e from moisturiser THE ONLY WAY TO CLEAN your scanner is by placing sellotape across the screen and lifting - DO NOT RUB WITH A CLOTH OR LICK
The customer is scanning their finger at an angle - scan facing straight on
The screen freezes
This might happen one time in every 5000 scans; simply unplug the power supply from the underside of the unit and re-plug - this will reboot your system and NONE! of your data will be lost . If this happens more frequently please contact us and we will replace the system if it is still in warranty
Why will a venue clubscan my ID
The 2003 Licensing Act covers four main principles, one of which is the protection of children, the venues that use Idscan and its’ staff have a legal obligation to ensure that they do not serve alcohol to anyone under the age of 18 years, additionally they are required by law to prevent crime and disorder, prevent public nuisance and have an obligation to public safety.
To assist them in complying with these legal obligations, they may require you to produce Passport, Driving License, PASS ID, or other National Identification, which may be processed through Clubscan.
Clubscan is a computer system which takes a scan of the identification you present to the venue, it checks your age and whether you are listed on the venues database of people who have been barred from that particular venue.
Clubscan is used to help the venues achieve their legal and moral obligation of providing a safe and enjoyable environment for their customers, where only those people who are admitted are of legal age and are unlikely to interrupt other customer’s enjoyment.
CLUBSCAN IS VOLUNTARY
You are not obliged to permit a venue to scan your identification through clubscan. By permitting the venue to scan your ID, the venue may use your information for the following reasons:
YOUR PERSONAL SAFETY A log of customers on our premises, To assist with police and other local authorities To assist the staff in fulfilling the any of the four main principles of the 2003 Act, Marketing, both anonymized and individually, some venues may want to keep you informed of their events. They will have notification of this at the point of entry, should you not wish to receive information you can simply opt-out at any time.
THE SECURITY OF YOUR INFORMATION The venues will do its best to keep your information secure, and will be aware of the main principles of the Data Protection Act. Your information is not normally accessed by any other staff member other than the DPS of the premises.
The customer facing screen only displays your image for a short period of time, much like a CCTV monitor. Access to any other part of the system is password protected.
Your information will only be used for the stated purposes for which it was gathered, and your information will not be taken out of the EU
Information will be kept for as long as deemed necessary. In some cases this could be as long as the statute of limitations on personal injuries is set, which will normally mean a maximum of three years.
You may have access to the information a venue holds on you at any time by making a written request to the data controller of the venue you visited.
Normally information is only stored locally and is protected by a security encryption key
Vancany
Required – Selling into the nightclub and bar sector
NEW BUSINESS DEVELOPMENT MANAGER
Idscan is looking to expand its sales & marketing team.We are looking for one, possibly two, experienced dynamic individuals to join a fast expanding company in an exciting sector where you will be offering IDscan\'s exciting range of products including clubscan, cloakscan, smokescreen, blue2, search arch, guestlist manager, membership pod, entrytill and bamboosms.
If you have a strong background, with experience and understanding of the licensed trade you could be the person we are seeking. You could easily be a GM or Area Manager with good contacts within the bar, club and late night industry, or perhaps you are a natural sales person who can turn their hand to anything. You should not be a technophobe and should be willing to travel across the UK and work non-traditional hours, our customers work hard and late into the night, when you are demonstrating clubscan you may have to as well. We are particularly interested an individual with extensive contacts in the Midlands, Liverpool and Manchester.
We are based in Canary Wharf, London and for the first three months during training you will based here, once you have established a certain volume of sales you can based from home. Full driving license is essential!
Salary basic £21K OTE is £50K – Minimum OTE to be achieved is £32K
For more information or to apply please submit your up to date CV and covering letter by email id@idscan.co.uk or by post to: idscan 10-16 Tiller Road, London, E14 8PX
Packaging Instructions for return of system by courier
When ever possible use the original packing material.
A) Prior to packing:
1) You must backup your data and retain this in a safe format at the venue. (Idscan will not be responsible for the loss of your Data if lost in transit) 2) Remove your security USB license dongle & keep it safe. (Note replacement licenses are £2650)
B) Packing:
1) Wrap each individual item being sent separately. 2) All components need adequate cushioning and padding. The cushioning & padding must separate each item and line the interior of the box sides, top and bottom. 3) Use enough cushioning material inside the box and around each item so that the contents cannot move when you shake the box. 4) Use a suitable box (double method may be useful). 5) Address the box to:
SUPPORT IDSCAN DOCKLAND BUSINESS CENTER 10/14 TILLER ROAD LONDON E14 8PX
6) Mark the box FRAGILE and tape securely.
Please do not send the Security Dongle, The Scanner, The Power Supply or any Cabling.
Smoke screen manual
Download attached manual
What is the Information Commissioners View
CLUBSCAN - Data Protection Compliant
Idscan, which produces security, age-verification, data management, biometric and marketing solutions for the leisure, construction and security industries found its flagship product Clubscan under scrutiny after anti-ID card Conservative, Shadow Home Affairs Secretary, James Brokenshire MP, questioned its Data Protection compliance in a letter to the Information Commissioner.
Clubscan which is a high-speed software system that verifies an unprecedented range of personal ID including passports, driving licenses and national identity cards, is used to combat underage drinking, identify violent customers and stem the rise of the UK’s emerging ‘yob-culture’ in the licensed trade. 100% of clubscan customers have never failed an under-age test purchase test, whilst the national average sits above 35%.
As a result of a letter written by James Brokenshire MP to the Information Commissioner, Tam Thompson Managing Director of Idscan requested a meeting with the ICO and subsequently met the ICO on Wednesday the 8th August. As a result of that meeting Phil Jones, the Director of Data Protection Practice and the Assistant Commissioner wrote to Mr Thompson on the 9th August, confirming that there is nothing inherently illegal in venues using clubscan and that considerable attention has been paid to seeking to ensure the data captured is held securely. Mr Jones stated that it is certainly not the case that venues using the system will be in inevitably in breach of the data protection act. Additionally a release has been posted on the ICO website confirming details of this letter. Click here
Assistant Commissioner Phil Jones said “having had the equipment demonstrated to us and seen some of the literature users are provided with reminding them of their data protection responsibilities, we are satisfied that the company takes data protection and privacy considerations seriously. Considerable attention has been paid to seeking to ensure the data captured is held securely. In summary, we are satisfied that it is certainly not the case that anyone using the equipment will inevitably be in breach of the Data Protection Act 1998.”
Tam Thompson said of the meeting “Meeting with the ICO has been a constructive process, when we first contacted the ICO in 2005 requesting guidance for our new technology there was none available, we will now work with the ICO, who over the next few weeks will visit a handful of venues to see if guidance is necessary and to ensure that any guidance which is issued to our customers is informed and relevant. We have been surprised and saddened that James Brokenshire MP has at no time attempted to contact us with any of his concerns”
What notification should I place in my venue and my website
Notices should be displayed clearly and prominently - additionally you should have a stock of data information cards to issue to customers should they request them.
Idscan have two poster notices available to all our customers please call if you need replacements or you can download them from this website - always have them on display
Clubscan is always voluntary; therefore customers should be given the opportunity to make a full informed decision.
Our recommend data processing signs can be downloaded from the downloads section of this website
We highly recommend that you have a section within your website that carries this same information and a link to Idscan's FAQ section for your customers.
IDscan can provide you with a HTML script with the full Data Protection and fair processing notices including links to the Information commissioners guidance notes
I have new door staff - do you have Data Protection training guidance
Each venue is provided with a fair processing notice - we ask that this is prominently displayed. Additionally we are able to provide card size fair processing notices that your door staff should carry and make available to customers who require further information.
As a part of your normal operational schedule your staff and door should study and understand this document and be able to answer your customer’s questions.
W e would ask if you can make your staff fully aware of the content of the main principles of the data protection act, the data notices we provide and the answers to the following questions which the public may ask.
Typical Management Q & A
Q. Is clubscan voluntary
A. Yes you are not required to allow us to process your information
Q. How long is my data held
A. You can have your data removed immediately by letting me know now, alternatively we will hold your data for up to 12 months from your last visit to this venue for marketing and security reasons, but no more than three years for due diligence and public liability reasons. clubscan has an built in feature that purges out-of-date information.
Q Who else other than the venue might have access to my information
A In the event of an incident , we may share information with the police, local authorities or Pubwatch type organisation.
Q. What are you going to use the information for.
A We would like to send you up to 12 mailed invitations to events at this venue, we use generic information for marketing purposes, we create a log of customers who attend, we ensure that you are of legal age to drink in this venue and that you are not on our banned list.
Q How do I know my information is stored safely.
A . Our access is restricted to the Album screen which only carries you facial image and age, all other areas are password restricted and covered by encryption security features.
CLUBSCAN FAIR PROCESSING NOTICE
ID MAY BE A CONDITION OF YOUR ENTRY / CLUBSCAN IS VOLUNTARY
By allowing us to clubscan your id (scanning and retaining your details) you agree to the following:
1) Permission to use your information for marketing; this means that this venue will send you up to
mailed X invitations to events at this venue per year.
2) That we can share your information with other venues should you be banned from this venue or
through Pubwatch.
3) That we can share this information with police and local authorities in the event of an incident.
If you do not wish to receive marketing information you can be removed from our party invitation list at any time, if you would like to be removed ask a member of the management team or contact us at the address below.
The 2003 Licensing Act covers four main principles, one of which is the protection of children, this venue and its' staff has a legalobligation to ensure that we do not serve alcohol to anyone under the age of 18 years, additionally we are required by law to prevent crime and disorder, prevent public nuisance and have an obligation to public safety. To assist us in complying with these legalobligations, we may require you to produce Passport, Driving License, PASS ID, or other National Identification, which may be processed through clubscan.
CLUBSCAN OPERATING IN THIS VENUE
Clubscan is a computer system which takes a scanned copy of the identification you present us with, checks your age and whether you are listed on our database of people who have been barred from this venue. Clubscan is used to help us achieve our aim of providing a safe and enjoyable environment for our customers, where only those people who are admitted are of legal age and are unlikely to interrupt other customer's enjoyment.
CLUBSCAN IS VOLUNTARY
You are not obliged to permit us to scan your identification through clubscan; however, we retain the management's right to refuse entry if you do not permit us to "clubscan" your Identification. By permitting us to scan your ID, we will use your information for the following reasons; your personal safety, a log of customers on our premises, to assist with police and other local authorities where a request has been made, with other venues should you be barred from this venue and we deem it would benefit the public, staff and assist in fulfilling the any of the four main principles of the 2003 Act, marketing statistics, directly mailing of marketing information relating to this business.
THE SECURITY OF YOUR INFORMATION
We will do our best to keep your information secure and will only use it for the stated purposes for which it was gathered, we will not take your information out of the EU and we will keep your information for only as long as the statute of limitations on personal injuries is set, which will mean a minimum of three years. You may have access to the information we hold on you at any time by making a written request to our data controller. Should you wish to be omitted from marketing you may contact us at any time, by contacting the venue manager or by writing to us at the address detailed below.
DATA CONTROLLER:
COMPANY NAME:
COMPANY ADDRESS:
What are my legal obligations under the Data Protection ACt
In all legal matters you should take your own proffesional advise however we remind our customers of the main principles of the data protection act, which are that data should be
· Fairly and lawfully processed
· Processed for limited purposes
· Adequate, relevant and not excessive
· Accurate and up to date
· Not kept for longer than is necessary
· Processed in line with customers rights
· Secure
· Not transferred to other countries without adequate protection
The information commissioner has stated that it is certainly not the case that venues using clubscan be inevitably in breach of the data protection act. Assistant Commissioner Phil Jones said "having had the equipment demonstrated to us and seen some of the literature users are provided with reminding them of their data protection responsibilities, we are satisfied that the company takes data protection and privacy considerations seriously. Considerable attention has been paid to seeking to ensure the data captured is held securely. In summary, we are satisfied that it is certainly not the case that anyone using the equipment will inevitably be in breach of the Data Protection Act 1998."
However, we would like to remind all our customers that you need to complete an annual Data Protection notification which costs £35. You will most likely have CCTV in place and so therefore, already have completed this legal requirement. If not you will need to do this. The forms can be requested from us, or completed online at www.informationcommissioner.gov.uk or requested by phone on the notification helpline 01625 545740.
Finally, please be reminded that the information or data provided by your customers can only be volunteered
How long should I keep information for
Clubscan comes with a Purge Feature for you to remove from marketing, details of customers who have not attended your venue in the past month, six month or past year. You must determine your policy.
Additionally clubscan comes with a purge feature to remove all customers that have not attended for three years- this is (in our opionion) the absolue maximum time that you shoud retain details; this time period falls in line with the statute of limitations on "slip and trip" claims and other liabilities that you may be responsible for.
The Data protection Act states that you should not keep the information for longer than deemed necessary - it is our opining that three years should be the maximum not the minimum.
Explain how the gallery mode protects my customers data
When signing into clubscan you will only make the USER password available to your operational staff - This password will only access the Album/Gallery screen. The User can not access any other password protected and encrypted data.
The USER will see only a face image and the age and will be able to remove customers from marketing.
Alerts will still flash on this screen, but access further details an authorised password will be required to access information.
What are the security features of clubscan
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Why do venues clubscan my ID
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Is my data safe
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Why Clubscan y
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What information do door supervisors have access to
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What do I do if I do not want to receive marketing information
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How often would a venue contact me with party invitations
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How long is my data kept for
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What information from my ID is retained
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How do I find out more about the data protection act
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Why clubscan
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What do you do?
Idscan Biometrics Limited provides security, age-verification, data, management, biometric, membership and marketing solutions across the leisure, retail, banking and security industries.
The business is divided into three main components;
Bespoke Development Time and Attendance with Access Control Leisure & Security
Idscan Bespoke: Our clients have included worldwide banks, national chains, casino groups and car hire companies. Bring your idea or conformance requirements to us and we will use our expertise in OCR, multi biometrics and large scale distributed network applications to integrate these technologies within your existing systems and infrastructure.
IDscan Time and Attendance: This is the newest area of development for Idscan Biometrics; during the Winter of 2008 we will be introducing two new products, Lobbyscan our visitor management solution which will incorporate facial biometrics, OCR and fingerprint biometrics into one simple solution and EntryScan our first biometric time and attendance system.
IDscan Leisure and Security: Clubscan, which has been our flagship product is used by licensed premises to protect their environments and age verify their customers. The membership, marketing, ID and age verifier, which reads over 300 ids is used by retailers at the very vanguard of responsible retailing. Our other products such as Cloakscan, which is set to become the industry standard for coat checks and Age Safe, Blue2, Search Arch, Smokescreen and Intouch all continue to be market leading innovative products.
We sell all our products throughout the world, although they may have different product names for different territories, they can be identified by… locating the “an IDSCAN BIOMETRICS product ™ “ on our products .
Please contact us for your next project, integration, distribution or sales enquiry. We are here to help.
Lease Renting
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Sample lease rental document
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Can I pay cash
You can purchase clubscan and license the software with upgrades or purchase the software with scanner
Contact us for price list for your country
FINANCIAL: Can I lease rent for less than 3 years
Clubscan Pricing from August 2008
The following prices relate to your chosen option of card scanner/ passport scanner or camera scanner with choice of scanpod or Clubscan 1000 (compact all in one system PC is contained within screen)
ALL LEASE RENTALS ARE 100% TAX DEDUCTABLE
Term Rentals 3 year lease rental £50 p/w includes VAT 2 year lease rental £50 p/w + VAT
Short Term Rentals 1 year lease rental £1000 down + £50 p/w + VAT less than 1 year £1500 down + £50 p/w + VAT
All options require a one off £270 fee which includes set up, license, full term support, upgrades, installation and optional baby-sit
Purchase Hardware
Scanpod Card £4150 Scanpod Camera £4350 Scanpod Passport £4750 All in One £4150
All of the above are available with Clubscan software license, upgrades and support for £50 per month + VAT
All options require a one off £270 fee which includes set up, license, full term support, upgrades, installation and optional baby-sit
Software only £2650 + VAT
For localised pricing structures in Europe, USA, CANADA, AUSTRALIA, MIDDLE EAST & REST OF THE WORLD, please complete the contact form and we will send you a price list * all rentals must be taken on standing order mandates -
HOW TO: Print a Calibration Sheet
You may print off calibration sheets at anytime, click the attachments file below to print.
Ensure you print photo quality and use a 120gsm grade paper or thin card.
HOW TO: Calibrate My Scanner?
The instructions on how to calibrate can be seen by clicking the link below:
If your card scanner is not working there are a few things you can do yourself to get it to work. Follow these steps carefully before contacting ID SCAN.
1) Check that all cables are fully plugged in
2) The Green/White snail icon on the taskbar (bottom right corner) is steady (not flashing)
If th light is flashing then you need to first try re-installing ClubScan. Click the link below for instructions on how to do this.
3) If this does not solve the problem unplug the scanner from the back of the computer and plug it into a different port. If you recevie a "found new hardware" message follow these instructions otherwise continue to step 4.
a) When prompted to connect to the internet select "No, not at this time" b) When prompted to install click "Install the software Automatically" click next c) When frompted to accept the agreement click "Continue" d) Click finish to complete.
4) Is the snail icon missing?
If the snail icon is missing and is not fixed by installing clubscan again please contact ID Scan
5) If the icon is not flashing and the scanner is still not working try calibrating your scanner. Click the link below to learn how to do this.
If all else fails please keep a not of messages and errors and things you have tried and call our support team on 0207 345 5278
ERROR MESSAGE: No Hardware Dog
This message means that the Yellow (blue on older systems) dongle is not plugged into the machine please locate this dongle inthe back of the machine.
If the dongle is inside the machine then follow these instructions
The Message: No Hardware Dog Found
indicates that the yellow dongle that should be in the back of the machine is either missing are needs re-installing. If the dongle is not missing and is plugged into the machine please follow these steps.
1) Turn on the computer 2) Unplug the yellow or blue dongle 3) Insert it into a different port 4) you will see a "Found new hardware wizard" appear 5) When prompted to connect to the internet select "No, not at this time" 6) When prompted to install click "Install the software Automatically" click next 7) When frompted to accept the agreement click "Continue" 8) Click finish to complete. 9) reload clubscan.
If the dongle has been LOST a replacment license can be purchased for £1650+vat
If you have further questions please contact the IDScan Office
Kind Regards
ID Scan Support Team
ERROR MESSAGE: Security Dongle Not Found (Passport Systems Only)
Error message: Security Dongle not found
This indicates that on your Passport system the Footswitch or Turquoise dongle is not plugged in or missing. You may have one of these setup\'s first lets find out which
Setup 1) Back of computer
Yellow Dongle + Turquoise Dongle with a large Scan button on the screen when computer is on
Setup 2) Back of computer
Yellow Dongle + Footswitch (Large black pedal attached to the usb port)
Please ensure that you have one of these sets, if there are components missing then you will recieve alot of error messages.
if you have one of these complete sets try the following on each part
1) Turn on the computer
2) Unplug the components one at a time not all 3) Insert it into a different port 4) you will see a "Found new hardware wizard" appear if not select another port! 5) When prompted to connect to the internet select "No, not at this time" 6) When prompted to install click "Install the software Automatically" click next 7) When frompted to accept the agreement click "Continue" 8) Click finish to complete.
Repeat step 1 till all hardware has been swapped.
9) reload clubscan.
Where can i learn about Clubscan and how to use its features?
Every system installed will come with a "TOOLS" folder on the desktop and inside this folder there is a fully illustrated manual which comes complete with an index to help you with your search for information.
Manual name : Clubscan Manual
File: PDF
Blue2 License not registering online
If your Blue2 can’t license itself, check that your personal firewall is not blocking the program accessing the Internet. Programs like Norton Personal Firewall and MacAfee stop individual programs accessing the Internet. Please make sure Blue2.exe has full access permissions under ‘Application Exceptions’ in your firewall program.
Which phones will Blue 2 work with?
There should not be any limit on which phones Blue2 will work with; some smart phones have a pin lock when pairing we have preset 0000 1234 and others in the program but if your secuirty is not set to these defaults Blue2 may not pair;
What are the details about your Blue2 Bluetooth USB adapter
The data sheet for our Blue2 Go adapter is available below - although independent tests prove 300m pier to pier connectivity we are more comfortable with a range of 150m to 250m - The Blue2 bluetooth adapter is the only adapter that we are aware of with a built in antenna for extra range and speed.
We always advise using a USB extender and placing your bluetooth adapter in the best possible position for distance. In our own office we use a 5 meter extender and hang the blue2 adapter outside our window wrapped in a plastic bag.
We will be soon releasing longer range solutions
Download the Blue2 Manual
Click the link
Basic steps to setting up Blue 2
INSTALLATION NOTICE
THE LATEST VERSION OF BLUE2 SOFTWARE & THE LATEST VERSION OF THE BLUE2 MANUAL ARE LOCATED ONLINE FOR DOWNLOAD AT
www.idscan.co.uk/uk_downloads.php
Step.1 download the Blue2 Manual Step 2 read the installation instructions Step 3 uninstall/disable all existing Bluetooth devices (essential) from your PC Step 4 plug in your dongle - your PC will need to be online for the fist time only to register your dongle license Step 5 download and run the latest version of Blue2 Step 6 enjoy Blue2
each time you install your Blue2 dongle onto a new PC it will neeed to have internet access the first time
belkin bluetooth
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TEMPERATURE: What is the normal operating temperature for a card scanner?
Your card scanner will operate from 4c to 34c - if you are operating your scanner below 4c you might experience a slowing of operation - warm your scanner and repeadly scan until moving parts are functioning - imagine your phone or camera in cold conditions it will slow or even seize
PROBLEM: I need support for clubscan what should i do ?
Click first time support on your desk -top and follow the instructions, please watch the movies -
If this fails please contact the support line during office hours on 0207 987 9977, complete the online form or call out of hours until 10pm on weekend nights and 9pm during the rest of the week on 08713 10 10 10
System support is included conditional upon the following
1.If you have a card scanner it is calibrated each week and cleaned each month. 2.You are able to connect your system to www.gotomeeting.com when requiring support to allow technical support to repair or diagnose your issue 3.You update your system with the latest version of clubscan at least once a month. 4.You do not add any other software or surf the web on your system. 5. Your account is up to date 6. System and scanner is operated within normal operating temperature of 4c to 34c
Please arrange to connect your system to www.gotomeeting.com Click join meeting Call Idscan on 0207 987 9977 office hours Call Idscan on 07813 10 10 10 out of office hours
If you are unable to connect your system to the internet for remote support and your issue is non-terminal there is a minimum call out charge or courier collection and delivery charge.
You can contact our out-of-hours support line until 9 pm Monday to Thursday and 10pm on weekends 07813 10 10 10
If you are returning your system to us please complete the following procedure
1) Package your system with extreme care and attention ensuring that all sides of the system are protected from contact with the box you have selected with packaging 2) Remove your license key/dongle 3) Only return items that you believe are either damaged or need repairing 4) Include a sheet with a precise inventory of the items that you have included in your box – include your name and venue name 5) Back up your database and store it off PC 6) Create a label addressed to
IDSCAN SUPPORT IDSCAN HOUSE 5 SKYLINES VILLAGE LIME HARBOUR LONDON E14 8JS
7) Book your collection Call Parcel Force on 08708 501 150 Select Option 1 then select Option 1 Quote Account P240850 Arrange collection from your venue
8) Email Idscan the consignment number for your collection fred at idscan
Some phones ask for a code to pair?
Blue2 is unique in the market as it is the only software that send out a preset 0000 and 1234 code with your message packet - if phone owners have self determined that their pairing code is unique then Blue2 will not pair.
Blackberry Pearl & Iphone
Blue2 will reach Blackberrys, however, neither blackberry not Iphones support Bluetooth OBEX Messaging and are unique in the matter.
Apple recognise the problem as a serious issue and we understand that there will be a firmware fix very soon
Blue2 Dongle not licensed 2?
Please ensure that your PCs built in Bluetooth is disabled first in decive manger
How do I do that ?
Unplug Blue 2
Start > settings> control panel> system> hardware > device manger
And it will be loacted under Bluetooth devices > right click > and disable
Now plug in Blue2 to a differnt port
How do I change the name of my PC so that the broadcast arrival message changes?
Go to Start > My Computer > System > Computer Name
UPDATE - this is now a feature within Blue2's software for VISTA users - XP should use the method above
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What About data protection and the Information Commissioner - retales to UK only
Press release from the Infomation Commissioners website - follow link for website
Bluetooth not covered by ICO guidance
October 11 2007
Following discussions with the Department of Business, Enterprise and Regulatory Reform and others the Information Commissioner’s Office has amended its guidance on the Privacy and Electronic Communications Regulations 2003. The guidance previously stated that marketing messages sent using Bluetooth technology would be subject to PECR rules relating to the sending of unsolicited marketing. However, the Regulations only apply to messages sent over a public electronic communications network and we have concluded that Bluetooth messages are not in fact sent using such a network. We have amended our guidance accordingly. It is for government to decide whether the law should be changed to cover such marketing. We would like to stress that regardless of whether a particular technology is covered by PECR, consumers are increasingly aware of, and concerned about, the sophisticated methods of sending marketing to them and it is good practice to take their concerns into account when devising a responsible marketing strategy. We would urge marketers considering the use of Bluetooth technology to consult industry guidelines on good marketing practice.
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"widcomm bluetooth"
2) Then search for the latest Bluetooth Manager download and patch - install
3) Set to use microsoft bluetooth enumerator
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I have a toshiba laptop and my Blue2 does not work.
Should you find that Blue2 does not work on your Toshiba Laptop we have identified that toshiba do not use the two stacks (controls) commonly used by bluetoothe products. They have made their own.
If you click START and then RUN type in "devmgmt.msc" and press the enter key.
Under Bluetooth you may find 2 of these or more listed.
RFBNEP<
RFBUS<
RFCOMM
RFHID
If you do then this is why it is not working. Thank you toshiba for altering windows to suit your requirements.
Ok so how do we fix this?
You can download a program from thier website which from within the application you can specify which drivers you want the laptop to use.
You need the system to work with the "microsoft enumerator" not the RFBNEP.
Should you have any further problems in setting this up you will have to contact toshiba as it is a problem with their software and not Blue2's
SQL Data Base Connection issue when installing on VISTA Home Edition
When installing using Vista Home edition you may encounter a message box telling you that EntryTill can not connect to SQL server - This is due to Windows Security Permissions found in this edition of Vista.
To turn them off open the Control Panel > Then > User Accounts
On this page click > Turn Off User Access Controls (UAC)
Click the tick box > then OK
Your system will now Reboot and everything will work
WHICH AUSTRALIAN IDS DO YOU READ
Please find below the current list. There is a great accuracy with our flat bed passport and acrd scanner at the moment than with the QuadScan - we are actively improving the OCR quality of the QuadScan
AustraliaIDs.dat CapitalTerritory AUSTRALIA_ACT_2 873 Australia National or State AustraliaIDs.dat CapitalTerritory AUSTRALIA_ACT_3 874 Australia National or State AustraliaIDs.dat CapitalTerritory AUSTRALIA_ACT_4 875 Australia National or State AustraliaIDs.dat CapitalTerritory AUSTRALIA_ACT_5 876 Australia National or State AustraliaIDs.dat CapitalTerritory ACT_AGE_PROOF_1 877 Australia National or State AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW 878 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW 879 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW 880 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW 881 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_5 882 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_6 883 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_7 884 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_8 885 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_9 886 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_10 887 Australia Driver's License AustraliaIDs.dat NewSouthWales AUSTRALIA_NSW_11 888 Australia Driver's License AustraliaIDs.dat NewSouthWales PENSION_1 889 Australia Driver's License AustraliaIDs.dat NewSouthWales PENSION_2 890 Australia Driver's License AustraliaIDs.dat NewSouthWales PENSION_3 891 Australia Driver's License AustraliaIDs.dat NorthernTerritory AUSTRALIA_NT 892 Australia Driver's License AustraliaIDs.dat NorthernTerritory AUSTRALIA_NT_1 893 Australia Driver's License AustraliaIDs.dat NorthernTerritory AUSTRALIA_AGE_1 894 Australia Driver's License AustraliaIDs.dat NorthernTerritory AUSTRALIA_AGE_2 895 Australia Driver's License AustraliaIDs.dat NorthernTerritory ARNHEM_CLUB 896 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_1 897 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_2 898 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_3 899 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_4 900 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_5 901 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_6 902 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_7 903 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_8 904 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_9 905 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_10 906 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_11 907 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_12 908 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_13 909 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_14 910 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_15 911 Australia Driver's License AustraliaIDs.dat Queensland AUSTRALIA_QLD_16 912 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 913 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 914 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 915 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 916 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 917 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 918 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 919 Australia Driver's License AustraliaIDs.dat SouthAustralia AUSTRALIA_SA 920 Australia Driver's License AustraliaIDs.dat Tasmania AUSTRALIA_TAS_1 921 Australia Driver's License AustraliaIDs.dat Tasmania AUSTRALIA_TAS_2 922 Australia Driver's License AustraliaIDs.dat Tasmania AUSTRALIA_TAS_3 923 Australia Driver's License AustraliaIDs.dat Tasmania AUSTRALIA_TAS_4 924 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_1 925 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_2 926 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_3 927 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_4 928 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_5 929 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_6 930 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_7 931 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_8 932 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_9 933 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_10 934 Australia Driver's License AustraliaIDs.dat Victoria AUSTRALIA_VIC_BOAT_1 935 Australia Driver's License AustraliaIDs.dat WesternAustralia WA_1 936 Australia Driver's License AustraliaIDs.dat WesternAustralia WA_2 937 Australia Driver's License AustraliaIDs.dat WesternAustralia WA_POA_1 938 Australia Driver's License AustraliaIDs.dat WesternAustralia WA_POA_2 939 Australia Driver's License AustraliaIDs.dat WesternAustralia WA_FA_1 940 Australia Driver's License AustraliaIDs.dat CookIslands COOK_ISLANDS 941 Australia Driver's License AustraliaIDs.dat Fiji FIJI 942 Australia Driver's License AustraliaIDs.dat KeyPass KEYPASS_1 943 Australia NULL AustraliaIDs.dat KeyPass KEYPASS_2 944 Australia NULL
Do you sell in Australia
Yes - please send us an email or complete a contact form for details of pricing
How long does it take to ship to Australia
It takes 4/5 working days
How can I make a payment
We accept payment in Australian Dollars via
Paypal Credit Card Online Bank Transfer
For full Search Arch information please visit our website
